Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 3 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Important Ordering Information

IMPORTANT: If you need to get in touch for any reason please use the CONTACT link only - this will ensure that your query will be answered as soon as possible. Most pieces can be lengthened or shortened to your requirements - please contact me to discuss.

Please read through the product description carefully before making a purchase. Please be aware that some products contain small parts, and are NOT suitable for children under age of 6 because of possible choking hazard. For the safety of the child, please DO NOT give the products contains small parts to children younger than 4 years old. We will NOT be responsible for the use of the product(s). Thank you.

Care instructions

Jewelry care/cleaning:

Store your gemstone bracelet separately so it does not scratch other jewelry. The pouche I supply with the bracelet is wonderful for protecting your gemstone bracelets and your other jewelry. To clean, please wipe it with a soft cotton cloth or a polishing cloth. Use a soft brush to remove dust or dirt from under the setting. Gemstone bracelets should only be put on after washing and applying any makeup, hair spray, gels, lotions, sun lotions or perfume. Try to protect your gemstone bracelet from harsh chemicals, extreme temperatures, and sunlight. You should never wear any gemstone bracelets when swimming or showering. The chlorine or salty sea water can cause color changes and damages to various gemstones and cha

International Customers

Please be aware that you are responsible for the custom tax on your order/package, please check with your custom regarding the custom/import tax rate before placing the order, thank you.

Shipping

I accept Paypal and credit cards directly through Etsy checkout. Custom orders must be paid in full before I can begin work on them. Your jewelry will be shipped USPS First Class, once payment clears.

All items are made-to-order, please allow 3-5 business days for items to be shipped after received payment. If you need to receive the order sooner, please upgrade the shipping to USPS Priority Mail to guarantee to arrive within 3 delivery days. Thank you.

U.S. shipping normally takes 3-6 business days. International shipping may take from 2-4 weeks, depending on customs. Once it has shipped it is no longer in my hands so shipping times may vary.

Refunds Exchanges

Refunds/Exchanges:
If you must return your item, please contact me within 5 days of item's receipt, & the item needs to be returned within 7 days w/delivery confirmation. You may receive a refund (minus shipping costs). I recommend a tracking number with the package for your security.

I do not accept returns on special orders which includes large multiples for special occasions, bridesmaids, etc. This is due to the time involved in creating each piece by hand so be sure to order carefully. If your jewelry design has a defect from just normal wear and tear within 7 days of purchase (remember my items are not meant to be worn in water), you may return it to me and I will either fix or replace the item